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• Escalation Threshold - this is the number of times the bot is triggered before it escalates. For example, setting an Escalation Threshold of 3 means that the manager and/or user will be alerted that they have met the threshold ON the 3rd time the bot was triggered.

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• Escalation Step - this is where you add the "levels" of escalation
• Message - this is the alert message that would be sent to either the user or manager when they meet the escalation threshold. The editor and tokens work the same as the bot alert message.

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- MANAGER_UP_NAME - the name of the manager's managerImage Removed

11. After setting up the Escalation Steps, click Finish on the Escalation module and click Save on the Bot Design page.Image Removed

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