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- A work schedule is needed to remind users to check-in and check out.
- Some bots like "Tech stats review" will be using the information in the work schedule to alert the user based on their check-out time.
- Go to Attendance, select the work schedule tab
- "Template Setting" to add or change the current schedule template.
- Use the "Batch apply" to apply the schedule template to multiple users.
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Suggested edits: Princess
- Provides insight into your team’s current status regarding their attendance and tickets
- Current attendance status: See who's working, who's on break/lunch or out for the day. Employees can easily update their attendance by typing in a command or at a click of a button.
- Current in-progress ticket status: See what your team is working on via the same app.
- Color coding based on the ConnectWise / Autotask Ticket priority color setting
- Shows how long the ticket is in progress.
2. Generates accurate work hours for accurate utilization calculation
- Use in/out/break/lunch records to calculate the exact work hours in the utilization calculation, instead of using the standard 8 hours a day as the denominator. (
like this message send to the end-user every day 10 minutes before the log out time: )
See the example below of the alert message sent to the end-user every day at 10 minutes before the log out time.
3. In compliance with the labor laws to accurately track the work hours for hourly-paid employees. (Suggested: In compliance with local labor law requirements to accurately track and keep records of the work hours for hourly-paid employees.)
- Depends on where your MSP is located, the local labor laws might require you to keep a detailed clock in/out record for your hourly employees. There are multiple
(stories)incidents about MSPs' losing in lawsuits due to the mis-category of the hourly employees into salaried employees or not having timekeeping software that keeps detailed in/out/lunch/break time records for hourly employees.
How to use attendance program
- Type "in, break, lunch, out" command in MPSbots app in Teams
in: Updates your status and records the time you started working in the database
in at [time] because [reason]: Tells the bot the actual time you started working and why you weren't able to clock in on time
break: Updates your status to break and records the time in the database
lunch: Updates your status to lunch and records the time in the database
back: Updates your status back to IN and records the time in the database
out: Switches your status to OUT and records the time you stopped working in the database
out at [time] because [reason]: Tells the bot the actual time you finished working and why you weren't able to report so on time