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1. I didn't know that it is required.

   1. Solution: Please make sure the technician is reading the messages, if the data "Read" in the last 7 days is "0", that means they didn't know what happened.

2. I don't understand the message and don't know what to do.

   1. Go through the training

3. I am too busy.

   1. If it is not in the ConnectWise, it didn't happen. Writing the time entry is part of the job, finish one-time entry then move to the next task.

4. I am not allowed to do it onsite.

   1. Set expectations with your client that it is a part of your job to log time entries right after you finished a task. It would benefit them as well when the details and the time billed to them are accurate.
      Tip: Use the ConnectWise mobile app when you're on the go.

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