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By default, any time entries past the ticket due date and time are considered late. The account administrator can update how many minutes is considered late by changing the value on the How many minutes past ticket schedule end time is late? field.

Common Reasons that Techs are bad at Late time entry

1. I didn't know that it is required.
   1. Solution: Please make sure the technician is reading the messages, if the data "Read" in the last 7 days is "0", that means they didn't know what happened.
2. I don't understand the message and don't know what to do.
   1. Go through the training
3. I am too busy.
   
   1. If it is not in the ConnectWise, it didn't happen. Writing the time entry is part of the job, finish one-time entry then move to the next task.

Feedback and Customer Help

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