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Description
The CW Late Time Entry Analysis application is a package of bots and widgets powering up reports related to Late Time Entry. With this app, you can easily monitor your time entry metrics by at the company or individual level. As a result, you'll know how to resolve late time entry issues when they arise.
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App Link
ConnectWise Late Time Entry Analysis
How to access the app
To view the ConnectWise Late Time Entry Analysis reports, follow these steps:
- Go to app.mspbots.ai.
- Click Apps, and then click ConnectWise Late Time Entry Analysis.
Why should you care?
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Late time entry happens when an employee finishes a job but doesn't add the time entry right after he or she finishes the task.
Here are a couple of problems that could happen when employees add their time entries too latesome of the late time entry issues that our Late Time Entry Analysis app can help you avoid:
- When employees wait too long to log their time entries, they forget about the details of the ticket, affecting the accuracy of the time entry such as what happened, when it happened, and how long it took to complete. Since some Some of the very important KPIs like utilization and agreement profitability heavily rely on an accurate time entry, so the accuracy of those KPIs will be affected too.
- If the clients or other employees want to know what happened to certain tickets, and the employee who did the job didn't log the time entry on time, it will be difficult for the clients and other employees to understand what happened to the ticket and what needs to be done next.
Common Reasons Why Techs are Bad at Late Time Entry
Here are the common reasons why technicians are prone to late time entries:
They didn't know that it is required.
Solution: Make sure the technicians are reading the messages sent by the bots. If the data in the Read column for the last 7 days is 0, that means the technicians didn't know what happened.
They don't understand the message and don't know what to do.
Solution: Let the technicians undergo training.
They are too busy.
Solution: Encourage your technicians to finish a one-time entry before moving on to the next task. Remember, if it is not in ConnectWise, it didn't happen. More importantly, writing the time entry is part of the job.
They are not allowed to do it on-site.
Solution: Set expectations with your client that it is a part of the job to log time entries right after you finish a task. It would benefit them as well when the details and the time billed to them are accurate.
Tip: Use the ConnectWise mobile app to log your time entries when you're on the go.
How to view the CW Late Time Entry Analysis reports
With the ConnectWise Late Time Entry Analysis app, you can review your technicians' late time entry records. You can view the late time entry records by company, user, or team.
To view the ConnectWise Late Time Entry Analysis reports, follow these steps:
- Go to app.mspbots.ai,
- Click Apps, and then click ConnectWise Late Time Entry Analysis.
- When the ConnectWise Late Time Entry Report page opens, point to Reports, and then select any of the following:
- ConnectWise Late Time Entry Report - Company. This option shows a detailed analysis of the overall late time entry for your company.
- ConnectWise Late Time Entry Report - User. This option shows a detailed analysis of late time entry issues per employee.
- ConnectWise Late Time Entry Report - Team. This option shows a detailed analysis of late time entry issues per team.
Bots related to the app
The following are the bots related to the Late Time Entry Analysis app:
- ConnectWise Manage Late Time Entry Alert 3.0 (Real-Time). This bot alerts users whenever they log a time entry after their scheduled ticket end day and time.
- ConnectWise Late Time Entry Ranking praising Bot. This bot sends an alert to the service channel to praise the top 3 best technicians every Monday.
- Weekly Admin Late Time Entry Reporting Bot. This bot sends you an email every Monday about your MSP ranking of the issue.
Widget Components
There are late time entry reports that you can access with the Late Time Entry Analysis app. Each report has various widgets that help you monitor the time entry metrics of your company and employees.
For detailed information about the reports and its corresponding widgetsFor detailed information about each report, please review this presentation:
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On the CW Late Time Entry Settings page, you can also set up CW Late time Entry Setting. In the CW Late time Entry Setting pane, select the users or work types that should be excluded from the late time entry report.
ConnectWise Late Time Entry Report – Company
The ConnectWise Late Time Entry Report - – Company report shows you a detailed analysis of the overall late time entry values for your company. You can view the following Here are the widgets in the this report:
| Widget Name | Description |
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| CW Late Time Entry Trends Compared to Other MSPs |
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| This widget shows the company's late time entry trends and compares them to other MSPs and the top 20% of MSPs using MSPbots. Note: Since this widget has data compared to the global ranking, the late measurement is set as 5 minutes by default. | |
| Late Time Entry Details per User Last 7 days |
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| This widget shows you a breakdown of each user's time entry details for the last 7 days. | |
| CW Avg Time Entries Per User |
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This widget shows the ratio of time entries per user for your company for the last 7 days excluding today. | |
| CW Late Time Entries Per User |
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This widget shows the ratio of late time entries per user for the last 7 days excluding today. | |
| CW Avg Late Hours per Time Entry in MSP |
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This widget shows the ratio of late hours per time entry within the company for the last 7 days excluding today. | |
| CW Avg Late Time Entry Duration (In Hours) |
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This widget shows the ratio of late time entry hours per user for the last 7 days excluding today. | |
| CW Late Time Entry Detail per User (Previous Week) |
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This widget shows the breakdown of each user's late time entry details for the last week (Monday to Sunday). | |
| CW Summarized Late Time Entry Details (Previous Week) |
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| This widget shows a summary of the late time entry details for each user from the previous week (Monday to Sunday) |
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| CW Users with the Most Late Time Entry Hours (Last 7 Days) |
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This widget shows the top 5 users with the most late time entry hours for the last 7 days. | |
| CW Users with the Most Late Time Entry Count (Last 7 Days) |
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This widget shows the top 5 users with the most number of logged late time entries in the last 7 days. | |
| CW Late Time Entry Distribution |
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This graph shows the frequency distribution of late time entries. |
ConnectWise Late Time Entry Report - User
The ConnectWise Late Time Entry Report - User report shows you a detailed analysis of late time entry issues per employee. You can view the following Here are the widgets in the this report:
| Widget Name | Description |
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| CW Late Time Entry User 28 days |
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| This widget shows the late time entry trends of the user for the past 28 days. Click the points on the different intervals to see how many among their time entries are late. | |
CW User Late Time Entry Trends ( Late > 1 min ) |
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This widget shows the trend of the user's late time entries for the last 16 weeks. This also shows how you compare against the company average, other MSPbots users, and the top 20% of MSPs. Since this widget has data compared to the global ranking, the late measurement is set as 1 minute by default. | |
CW Late Time Entry Count. | This widget shows the user's number of late time entries for the last 7 days excluding today |
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| CW Time Entry Count |
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| This widget shows the number of time entries logged by the user for the last 7 days excluding today. |
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| CW Late Time Entry Percentage |
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| This widget shows the user's percentage of total late time entries vs time entries for the last 7 days excluding today. |
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| CW Time Entry Percentile ( Late > 1 min ) |
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This widget shows the percentage of users within MSPbots that you surpassed in terms of late time entry percentage. For this widget, the higher the percentage better. Furthermore, since this widget has data compared to the global ranking, the late measurement is set as 1 minute by default. | |
| Last 16 Weeks CW Time Entry Statistics and Ranking ( Late > 1 min ) |
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| This widget shows the user's time entry statistics and ranking for the last 16 weeks. Since this widget has data compared to the global ranking, the late measurement is set as 1 minute by default. | |
| CW Total Late Hours |
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| This widget shows the total late hours entered during the last 7 days. | |
| CW Hours Late Per Time Entry |
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| This widget shows the ratio of hours late per time entry for the last 7 days excluding today. |
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| CW Late Time Entry Additional Details (Last 7 Days) |
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This widget shows the additional details related to late time entries for the last 7 days excluding today. |
ConnectWise Late Time Entry Report – Team
The ConnectWise Late Time Entry Report - – Team report shows you a detailed analysis of late time entry issues perteam. You can view the following Here are the widgets in the this report:
| Widget Name | Description |
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| Avg Late Time Entry Duration (In Hours) Per Team |
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| This widget shows each team's average late time |
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| entry duration and improvement rate. |
| Avg Late Time Entry Duration (In Hours) Team |
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This widget shows each technician's late time entry duration and improvement rate. |
Using Bots to Solve Late Time Entry Issues
To help you solve the late time entry issues of your MSP, we developed the following bots:
- ConnectWise Late Time Entry Alert Bot. This bot alerts users whenever they log a time entry after their scheduled ticket end day and time.
- ConnectWise Late Time Entry Ranking praising Bot. This bot sends an alert to the service channel to praise the top 3 best technicians every Monday.
- Weekly Admin Late Time Entry Reporting Bot. This bot sends you an email every Monday about your MSP ranking of the issue.
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Related Integration
- ConnectWise Manage
Requirements
- Active ConnectWise Manage Integration
- ConnectWise Manage Late Time Entry Alert 3.0
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- (Real-Time) bot
Setup Procedures
On the CW Late Time Entry Settings page, account administrators can adjust the settings for the ConnectWise Late Time Entry Analysis report. Here are some configurations that administrators can do to the report:
- Exclude specific users who are not required to have time entries.
- Set the number of minutes past the ticket's scheduled end time that is considered late.
Exclude users and work types from the report
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To set the late time entry threshold, follow these steps:
- On the ConnectWise Late Time Entry Report page opens, click Settings.
- In the that are required entries they are
- Click Submit.
Feedback and Customer Help
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Create teams for the late time entry game feature
If you are an Admin user, you can create the teams so you can begin accessing the game feature of the app.
To create the teams, follow these steps:
- On the MSPbots home page, click Apps, and then click ConnectWise Late Time Entry Analysis.
- On the ConnectWise Late Time Entry Analysis tab, click Settings.
- When the CW Late Time Entry Settings page opens, enter the necessary information in the Team Member pane.
Data Sources
Overview
Content Tools