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Filters are use to help narrow down the tickets that you wanted your technician/users to work on. You can define the filter conditions using the dropdown menu and exclude the tickets that you don't want the technicians to see.

How to Create/Add Filter in NextTicket Manager?

You may create or add a new filter by doing the following:

1. In NextTicket Manager, click on the filter dropdown then click the "Add New Filter". Image Added 
2. In Filter Settings:
   1. Input Filter Name
   2. Select Service Board or Queue you wanted to pull your tickets. You may select multiple item depends on the operator you selected.
   3. You may add condition or group by clicking the "+" button.
   4. You may click the pre