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This article lists the common errors commonly experienced by MSPbots clients with MS Teams integration. 

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Error message: "The app may not exist, or your organization may have disallowed you from using it"

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The following error appears:  

The error affects data sync and appears because XLS has no permission to access Teams data. Resolve by authorizing XLS to access Teams data. 

Info

For information on the permissions required to call the Teams API, please read Microsoft's page for Getting chatMessage in a channel or a chat

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