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The client sees a red number on Integrations in on the MSPbots menu. What does it is the number for and does the number mean and how can it be fixed?
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- Red triangle or play button - This means that the connection is not running. To fix this error, make sure that the credentials you entered to connect to MSPbots are correct and valid (not expired). If the sync error remains unresolved, message support@mspbots.ai for help.
- A red number and icon for API errors - This shows how many API errors are currently being encountered.
To fix this:- Hover over the red number and icon and click the click for detail link.
This action will show the details f the sync error and the number of failed synchronization.
- Find the API with the error and click the Sync Data icon. This will show an error pop-up.
- Click WIKI DOC LINK on the pop-up screen for the guide on how to verify if you have entered your credentials correctly.
If the sync error remains unresolved, message support@mspbots.ai for help.
- Hover over the red number and icon and click the click for detail link.
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