N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Page History
...
Dashboard Name | Description |
|---|---|
| Active Tickets Summary | This dashboard shows the count of active tickets (non-child and non-internal active tickets ) per board, per status, and per date created. In addition, it gives full visibility of ageing tickets with respect to creation date and date of last update. |
| Ticket KPIs | This dashboard shows the monthly trend of relevant KPIs for open and closed tickets such as Ave. Time to Respond and Ave. Time to Resolve. All of these are also shown per customer for easy investigation. |
| Tickets Resolved - Technician Efficiency | This dashboard gives an overview on count and daily rate of Tickets Resolved for the selected date range. Also shows the % of tickets resolved by First Line Response. |
| Tickets Opened-Closed Same Day | This dashboard shows the count and percentage of tickets that were opened and closed on the same day as well as their weekly trend for the selected date range. |
| Ticket Labor Analysis | This dashboard compares the total ticket count with the total labor hours on a per company, board, and subtype level. It also shows their monthly trend for the selected date range. |
...
Overview
Content Tools