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You can hyperlink the tickets on the MSPbots widgets to the corresponding tickets. This is done by editing the columns in the data source settings.
This procedure is for ConnectWise Manage users.
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1. Log in to the MSPbots dashboard and navigate to Widgets on the menu.
2. Search for the widget that you want to modify and open it.
3. Open the Widget Builder window, click the Dataset.
4. Click the ellipsis button, then click Edit.
5. Add the ticket ID to the dataset settings.
a. Add a new column by clicking 
.
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6. Add the ticket number to the dataset settings.
a. Click to add a new column.
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