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You can hyperlink the tickets on the MSPbots widgets to the corresponding tickets. This is done by editing the columns in the data source settings.
This procedure is for Autotask users.
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1. Log in to the MSPbots dashboard and navigate to Widgets on the menu.
2. Search for the widget that you want to modify and open it.
3. On the Widget Builder window, click the Dataset.
4. Click the ellipsis button, then click Edit.
5. Add the ticket ID to the dataset settings.
a. Add a new column by clicking 
.
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6. Add the ticket number to the dataset settings.
a. Click to add a new column.
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7. Click Save to apply the new settings. When you drill down on a widget, you will see that the entries on the Ticket # column are now hyperlinked.
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