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This procedure is for ConnectWise Manage users.
To hyperlink tickets:
1. Log in to the MSPbots dashboard and navigate to Widgets on the menu.
2. Search for the widget that you want to modify and open it.
3. Open Open the Widget Builder window, click the Dataset.
24. Click the ellipsis button, then click Edit.
35. Add the ticket ID to the dataset settings.
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d. Click the paintbrush icon and select ConnectWise Ticket URL from the Format dropdown list.
e. Click Save.
46. Add Add the ticket number to the dataset settings.
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d. Click the paintbrush icon and select ConnectWise Ticket URL from the Format dropdown list.
e. Click Save.
57. Click Save to apply the new settings. When you drill down on a widget, you will see that the entries on the Ticket # column are now hyperlinked.
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