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a. Add a new column by clicking the Add 
.
b. Select ticket_id from Column Name and Alias dropdown lists.
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d. Click the paintbrush icon and select ConnectWise Ticket URL from the Format dropdown list.
e. Click Save.
4. Add the ticket number to the dataset settings.
a. Click the Add button to to add a new column.
b. Select ticket number for Column Name and Ticket # for Alias.
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d. Click the paintbrush icon and select ConnectWise Ticket URL from the Format dropdown list.
e. Click Save.
5. Click Save to apply the new settings.
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