These are the steps for creating a bot in the MSPbots app.
New Integration Trigger - Select this bot type to create a bot triggered by integration events. Trigger - Select this bot type to create a bot triggered by specific conditions in datasets or widgets. Real-time Data - This type of bot is triggered by user-selected data sourced from a data synchronization source. For example, if the user sets up ConnectWise Manage-Ticket as the data source, a ticket created or updated in the ConnectWise Manage app and synchronized to MSPbots will trigger the bot. Trigger or logic of real-time bots:
Message Command - Select this option if you want to trigger the bot using commands from MS Teams or Slack. |
Please note that when you clone a Trigger bot, the cloned Trigger bot will inherit the time zone value from the original Trigger bot. If you are in a different time zone and you want the bot to run in your time zone, you will need to specify the time zone for the Trigger block of the cloned bot. |
For instructions on sending alert messages to MS Teams, refer to the article How to set up MSPbots to send messages to a Microsoft Teams channel. |
You can send the escalation message to a manager or multiple recipients and add escalation steps based on your requirements.
To start sending alerts, activate the bot by going to the Detail tab and turning the following switches ON: