The Crewhu Dashboards Package contains dashboards and widgets that capture customer feedback from surveys and highlight information that will help improve services and reward successful employees. Widgets have a drill-down feature that shows the details of the respondents and the links to the actual Crewhu survey.
Read this article for a walkthrough of the Crewhu Dashboard Package and information on the following topics:
Dashboard Name | Description |
---|---|
Crewhu CSAT Tech | This dashboard contains Crewhu surveys, survey ratings, and details per technician. |
Crewhu CSAT Last 30 Days | This dashboard shows running the CSAT for the last 30 days. |
Crewhu CSAT Today | This dashboard contains widgets for survey counts and averages for the current day. |
Crewhu Team Review | This dashboard shows survey details like CSAT %, average survey ratings, and survey comments that are useful in reviewing and improving performance. |
Widget Name | Type | Description | Dashboard |
---|---|---|---|
Survey This Week - Tech | Card number | A card number displaying the count of surveys created this week | Crewhu CSAT Tech |
CSAT % This Week - Tech | Card number | A card number displaying the difference between the positive rate and the negative rate this week CSAT % is calculated as: Positive Rate (positive count / total) | |
Surveys by Company This Week - Tech | Column | A column chart displaying the count of surveys created this week by the company | |
Unreviewed Surveys - Tech | Card number | A card number displaying the count of unreviewed surveys created this week | |
Average Survey Rating This Week - Tech | Card number | A card number displaying the average of the survey ratings created this week | |
Surveys by Rating This Week - Tech | Column chart | A column chart displaying the count of surveys created this week by rating | |
Most Recent Surveys - Tech | Grid | A table that lists the top 25 most recent surveys | |
Surveys Last 30 Days | Card number | This widget is a count of surveys created in the last 30 days. | Crewhu CSAT Last 30 Days |
Average Survey Rating Last 30 Days | Card | This widget is an average of the rating for surveys created in the last 30 days. | |
Surveys by Rating Last 30 Days | Column | This widget is a count of surveys created in the last 30 days and is categorized by rating. | |
Surveys by Type Last 30 Days | Column | This widget is a count of surveys created in the last 30 days and is categorized by survey type. | |
Average Survey Rating by Customer Last 30 Days Leaderboard | Grid | This widget is an average of the rating for surveys created in the last 30 days and is categorized by customer. | |
Average Survey Rating by Employee Last 30 Days Leaderboard | Grid | This widget is an average of the rating for surveys created in the last 30 days and is categorized by the employee. Only the top 10 employees are shown. | |
Surveys Today | Card | A card number displaying the count of surveys created on a current day | Crewhu CSAT Today |
Average Survey Rating Today | Card | This is an average of the rating for surveys created on the current day. | |
Surveys by Rating Today | Column | This is a count of surveys created today and is categorized by rating. | |
Surveys by Type Today | Column | This is a count of surveys created today and is categorized by survey type. | |
Average Survey Rating by Company Today Leaderboard | Grid | This widget is an average of the rating for surveys created today and is categorized by customer. | |
Average Survey Rating by Employee Today Leaderboard | Grid | This widget is an average of the rating for surveys created today and is categorized by employee. Only the top 10 employees are shown. | |
Unreviewed Surveys by Employee | Column | This column graph widget displays the total unreviewed surveys by the employees. | Crewhu Team Review |
Most Recent Employee Survey Comments | Grid | This grid widget contains all the survey comments in the last 365 days and is sorted from the most recent one. | |
CSAT % Today by Employee | Grid | This grid widget displays the number of the total, positive, and negative surveys. It also shows the CSAT percentage, which is the difference between positive and negative over total surveys. | |
Average Survey Rating by Employee Last 30 Days Leaderboard | Grid | This widget shows the average of the rating for surveys created in the last 30 days and is sorted out by employee. Only the top 10 employees are shown. |