The Tech Stats Reviewer bot notifies about a user's total work hours, utilization rate, overlapping time entries, in-progress tickets, and pending tasks before the end of each workday.
What's in this article:
Have the following integrations ready before you can start using the Tech Start Reviewer Bot:
The Tech Stat Reviewer bot helps users reach an 85% daily utilization rate and minimize overlooked issues, and sends reminders about the following:
With this information, the admin can identify and troubleshoot issues quickly.
The Tech Stat Reviewer bot is triggered by the following events:
Users and admins cannot modify the Tech Stats Reviewer bot's trigger settings; they can only activate or deactivate the trigger switch. For more information on activating a bot, refer to the article Activating a Bot on the MSPbots App. |
Only users with the admin role can set up and modify the Tech Stat Reviewer bot. |
If you are an AutoTask user, when you enter the commands out, stats or qa in Teams, in the statistical message replied by the Tech Stats Reviewer bot, you can directly click on the ticket number to view the tickets with overlapping time entries. The message says: You have overlapping time entries on the following tickets: {ticketNumbers}. Please go to Ticket --> Edit Time Entry to resolve this issue. |