To set up your MSPbots integration with OpenAI:
- Create the OpenAI API Key.
- Register an account with OpenAI.
- Log in and enter your account on the API keys page. https://platform.openai.com/account/api-keys
- Click the Create new secret key button and click Copy to save the key locally.
- Please add the billing limit to prevent accidental over usage
- https://platform.openai.com/account/billing/limits
- Test your connection. If you encounter an error, check if the OpenAI account you used to log in has the correct credentials.
- Next, go to the MSPbots app and navigate to Integrations.
- Find OpenAI and click it to open.
- Enter the API Key, then click Save And Sync.
OpenAI API docs
https://platform.openai.com/docs/api-reference/introduction
Submitted use case ideas so far:
- Check the sentiment of the notes and comments that is added by the client, write it to a dataset, then use the dataset to create a dashboard and bot to alert management
- Check the reply from the client, if they give the instruction to close the ticket, then auto closes the ticket.
- Give input windows in the Browser to compose a time entry or reply, polish the English to make sure there is no grammar or spelling error, and format the time log based on the company standard.
- Detect the type and subtype progressive, based on the original description and follow-up reply and time entries, alert the ticket owner or dispatch to approval for the changes
- Writing the ticket summary into the solution field when the ticket is ready to close.
Please submit your idea to support@mspbots.ai, thanks!