The Utilization Analysis for the ConnectWise Manage app measures the billable time spent by technicians. In this app, you can view Utilization Analysis Report For ConnectWise Manage which contains widgets showing various utilization analysis results. This report helps MSP business owners and service managers to allocate tasks and resources so as not to underload or overload the technicians.
Utilization Analysis for the ConnectWise Manage
To access the Utilization Analysis for ConnectWise Manage app, follow these steps:
ConnectWise Manage. If you need to configure ConnectWise Manage integration, please refer to ConnectWise Manage Integrations Setup.
Widget Name | Description |
Company Utilization Rank In The Last 16 Weeks | This widget shows your company's daily utilization rating rank for the last 16 weeks, and then compares your info to other MSPs and the top 20% of MSPs using MSPbots. |
Company Average Weekly Utilized Time Rank In The Last 16 Weeks | This widget shows your company's weekly Utilized Time trend for the last 16 weeks, and then compares your info to other MSPs and the top 20% of MSPs using MSPbots. |
Average Daily Utilized Time Past 7 Days | This widget measures if in the past 7 days, the technicians are using their work hours to do the tasks which they are hired to perform. |
Average Daily Work Hour Past 7 Days | This widget measures the average daily work hours that technicians logged in the last 7 days. |
Daily Utilization Rate Past 7 Days | This widget measures if technicians are meeting the target daily utilization rate in the last 7 days. |
Average Daily Utilized Time Past 30 Days | This widget measures if in the past 30 days, technicians are using their work hours to do the tasks which they are hired to perform. |
Average Daily Work Hour Past 30 Days | This widget measures the average daily work hours logged by technicians in the last 30 days. |
Daily Utilization Rate Past 30 Days | This widget measures if technicians are meeting the target utilization rate of their work hours in the last 30 days. |
7 Days Detailed Utilization Analysis | This widget shows the detailed utilization analysis for the last 7 days, excluding the current day. |
30 Days Detailed Utilization Analysis | This widget shows the utilization analysis for the last 30 days, excluding the current day. |
Daily Average Utilized Work Hours by User Past 7 Days | This widget shows each user's average billable, non-billable, and no-charge hours in the last 7 days. |
Users Falling Below Target Utilization Rate Past 7 Days | This widget shows the average billable, non-billable, and no-charge hours of the users who are falling below the target utilization rate in the last 7 days. |
Daily Work Hours & Utilization Ratio Trend in Past 30 Days | This widget shows the company's daily work hours and utilization ratio trend in the past 30 days. |
Daily Average Utilized Work Hours By User Past 30 Days | This widget shows the average work hours that each user utilized daily in the past 30 days. |
Company Utilization Rank Last 30 Days | This widget shows a comparative report about how your company's utilization rank compares to other MSPs using MSPbots. |
ConnectWise Time Entry Analysis For Utiilization | This widget shows the total hours that each employee utilized for the last 30 days. |
Perform the setup procedures for Utilization Analysis for ConnectWise Manage to specify the teams or members that you want to exclude from your utilization report.
To perform the setup procedures, follow these steps:
Please note that when you toggle the switch, the option Included in Utilization reporting set within the ConnectWise Manage app will override the Exclude Member setting in the Utilization Analysis Report for ConnectWise Manage app of MSPbots. |
CW Utilization APP