Objectives:

N-able Benchmarking Process Flow





























Accounting Mapping N-Able Template

TBD





N-able Benchmark Qs and Headcount Information

Dashboard Link: MSPbots

Description:

This Dashboard contains the form for the initial setup for the benchmarking processes:

1.  N-able Benchmark Qs Form:

2.  N-able Headcount




N-Able Client and Benchmark Configuration Form

Form Link: MSPbots

Description: The dashboard contains form to set up the N-Able configuration for Client benchmark input reference.

1.  N-able Client Info and Demographics Form:

2.  N-able Benchmark Configuration Form

3.  N-able Configuration Supplementary Form




















N-Able Qs Values for Benchmarking






N-Able Benchmarking Dashboards:

NoDashboard DescriptionLink
1N-able Benchmarking - Financial DashboardA dashboard displaying the account categories (Qs) amount by monthly and quarter in a given year.MSPbots


           

           

NoDashboard DescriptionLink
2N-able Benchmark - Headcount Dashboard





In-progress TBD










NoDashboard DescriptionLink
3N-able Benchmarking - Service Count DashboardThis dashboard displays the widgets that contain details regarding various data regarding managed services agreements, number of managed users and devices, and tickets count with CSAT responses. MSPbots

       


          




NoDashboardDescriptionLink      
4N-able Benchmarking - Ticket Counts DashboardThis dashboard displays the details for the IT managed service ticket counts for the last quarter period: Total Customer reactive tickets [Q40], RMM reactive tickets [Q41], and total number of Proactive Tickets generated [Q42].MSPbots


           


NoDashboardDescriptionLink
5N-able Benchmarking - Hours by AreaThis dashboard shows the widgets where the information regarding the hours spent for the last quarter is shown for managed and professional services (Reactive, RMM and Proactive). It also shows the total IT professional services billable hours spent.MSPbots


           

   



NoDashboard                              DescriptionLink
6N-Able Benchmarking - AutomationThis dashboard shows the widget/s containing details regarding the tickets that are self-healed (worked only by bots).MSPbots


           



NoDashboard Description Link
7N-Able Benchmarking - Efficiency Resolution DashboardThis dashboard displays the details about your efficiency resolution performance. It shows your Mean Time to Resolution (MTTR) for service reactive ticket and the Total number of tickets with one touch resolution by your Tech or Engineer.MSPbots


           



NoDashboard DescriptionLink
8N-Able Benchmarking - Top 3 Client Stats


TBD






NoDashboard DescriptionLink
9N-Able Benchmarking - Previous Quarter
MSPbots