If you haven't already, configure Web Connector to run when QuickBooks is closed:
If the connection fails, please save the log information as shown below. Send the log file to support@mspbots.ai and we will help you resolve the problem.
Quickbooks Web Connector relies on the QuickBooks program to be able to synchronize properly. When the integration shows this message, it indicates that the customer has not opened the QuickBooks program.
Open the synchronization view log file and scroll to the end of the log to view the error message during the synchronization of data. The sample log is shown below.
Important: The QuickBooks program should always be open and running normally.
If the synchronization does not progress at a certain moment (for example, at 30%), please check the log file for an error. If there is an error, please restart the QuickBooks program and initiate a new synchronization.
Learn how to fix error QBWC1039 in QuickBooks Desktop.
You might see this error when you connect an app to QuickBooks Desktop using Web Connector. This happens for varied reasons, but don’t worry. We’ll help you fix it. Visit the links below and follow the applicable steps based on the error message you encountered.
Error QBWC1039 when connecting the QuickBooks Web Connector to MSPbots
If you can't find the data that you need in our prebuilt datasets, please review the following documentation, then send an email to support@mspbots.ai with the business use case for each dataset. Our development team will review it and let you know the ETA of the dataset.
https://developer.intuit.com/app/developer/qbdesktop/docs/api-reference/qbdesktop
Important: Only the user who linked the Quickbooks API has access to datasets, widgets, and dashboards related to Quickbooks. This user is also the only person who can give other users access to Quickbooks-related assets. Even the admin cannot see the financial data.
Do the following procedure to give other users access to financial data:
I get QBWC1039 Error
Please see the MSPbots Help article Error QBWC1039 when connecting the QuickBooks Web Connector to MSPbots for steps on how to resolve this error.
You may also view other resolutions here: https://quickbooks.intuit.com/learn-support/en-us/your-books-or-my-company/fix-error-qbwc1039/00/294400#