The NextTicket Manager is an app that aims to save 80% of the ticket dispatchers' time by providing faster dispatching and prioritization that is more accurate and consistent prioritization than one done by a human. When the technician requests the next ticket, NextTicket Manager calculates the highest priority ticket based on the filters and rules set on the app by the admin or dispatcher.
What's in this article?
NextTicket Manager is available to Autotask, ConnectWise Manage, Kaseya BMS, and Syncro users. Log in to the MSPbots app to access any of these versions of the NextTicket Manager. |
Flexible prioritization system - The Filters and Priority Point Rules make NextTicket Manager adaptable to various complex dispatching processes.
Accurate and consistent dispatching - You can rest assured tickets are prioritized objectively and not based on the dispatcher's judgment alone.
Time and Cost Efficient - Dispatchers save 80% of the time allocated to manual dispatching. No time-offs and less training are needed.
Eliminates cherry-picking - Technicians can no longer choose to work on easy tickets or clients to handle.
Increases utilization - Technicians focus more on resolving the tickets self-triaging and self-dispatching.
To access, log in to the MSPbots app, navigate to Apps on the menu, and select NextTicket for your PSA on the Apps tab.
You can request your next ticket from both the NextTicket app and MS Teams.
You can reject the next ticket. To reject the ticket, click the Reject Next Ticket button and provide a valid reason.
Your dispatcher will receive a bot alert with the details of the ticket rejection, review your reason for rejection, and modify the Filters or Priority Rules as needed. Below is the template for the rejection alert.