Bots have been triggered and enabled but the users are not receiving the alerts. This issue may be caused by one of the following:
This article shows how to address these scenarios.
Microsoft Security features require MSPbots to be authorized before it could successfully send alert messages. One of the ways to authorize is for the user to initiate a conversation in Microsoft Teams.
To initiate a conversation with MSPbots:
If initiating the conversation did not resolve the issue, try performing the next procedures.
Related information: How to set up MSPbots to send messages to a Microsoft Teams channel
A blocked status for MSPbots in Teams will prevent users from receiving the bot alerts. Check if MSPbots is blocked in the Teams settings by doing a right-click on MSPbots.
If the dropdown shows Unblock bot conversation, click it to stop blocking the messages from MSPbots. If the dropdown shows Block bot conversation, then a blocked setting is not causing the issue. You may try the other procedures in this guide to resolve it.
You must use the latest version of the MSPbots App for it to work as expected and to prevent issues.
To verify if the latest version is installed:
If the Message Switch is disabled for a user, the user will not receive bot messages and alerts. This switch should be turned on to be able to successfully receive messages.
To check if the switch is on for a user:
Bots cannot send messages to private channels in MS Teams. To receive the messages, configure bots to send to non-private teams and channels.
Read more about this limitation on the Private Channels in Microsoft Teams page.
If the issue remains unresolved even after you have tried all these procedures, check the Knowledge Base for related resolutions or reach out to support.