Users try to trigger the Tech Stats Reviewer Bot by typing “stats” and get the message below.
This article applies to MSPbots clients using ConnectWise and the Tech Stats Reviewer Bot.
The issue is caused by inconsistent emails used for the User Name and CW User Mapping fields in the User Management settings. When these fields use different emails, the bot cannot perform auto mapping and sends the message above. Manually mapping these emails resolves this issue.