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  • The messages you send on MSPbots have two types:
    • Business logic commands - These messages include clocking in and out, break, etc.
    • Non-business logic commands - These are unknown commands, such as "How are you". 
  • The responses you receive on MSPbots are classified into the following:

    • When you successfully connect, MSPbots will directly give

    • a response to these
    • the following types of responses:

      • For usiness logic commands, MSPbots will directly respond to those commands.

    • Non-business logic commands - An example of this type is "I want to know the weather for this week."
      • For unknown commands, such as "How are you". For these commands, you will receive a response from ChatGPT on MSPbots because MSPbots connects with ChatGPT by setting the API interface, server address, port, and other parameters to call ChatGPT and establish a connection. ChatGPT will then send its reply to MSPbots.

    The responses you receive on MSPbots are classified into the following:

    • When you have successfully connected, MSPbots will return the response from ChatGPT.When MSPbots responds with "You can also connect to ChatGPT," it means that you have not connected to OpenAI and need to connect to ChatGPT. Refer to How to set up your MSPbots integration with OpenAI for instructions on how to integrate your software. 
    • When MSPbots returns "ChatGPT: xxxxxx," where "xxxxxx" is the error message returned by ChatGPT, it may mean that the connection has failed or there is an error. For corresponding explanations, read

  • The section below provides a guide on how to successfully connect MSPbots to OpenAI. 


Why MSPbots is Unable to Return Expected Message After Successful Connection to OpenAI Integration


We apologize for the inconvenience. The reason why MSPbots is unable to provide the expected response is because the unknown command you sent belongs to the following filtered topics. 

  • Project management
  • Weather status/forecast
  • Writing advertisement campaign/ video script
  • Tell me a joke
  • Write an email introducing myself 
  • Recipes

MSPbots uses OpenAI to respond to unknown commands. However, due to the mandatory limitations of the Microsoft Teams App, they require us to add filters to the messages returned by OpenAI for topic filtering. They believe that MSPbots should stay focused on supporting designated use cases. If user inputs are not related to the intended purpose of we (For e.g. Jokes, recipes), we should guide the user back to supported topics and prevent the user from engaging in unrelated discussions. Therefore, Teams will only approve the integration of the OpenAI application into Teams if these topics pass the filtering process.
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In that case, when you send an unknown command related to the mentioned topics, you will only receive the message: As an AI language model, I can help you with various tasks such as answering questions, providing information, generating text, summarizing articles, and more. Let me know what you need help with specifically and I'll do my best to assist you.
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